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Information & Resources


Provider Failure Policy and Procedures (Final 30-07-18)) –  this document sets out the policies of the Council in relation to adult social care provider interruptions, failures and other closures.


What is abuse and what to do if an adult is being abused or neglected.  [To note a suite of resources are being developed by the Voice of the People (VOTP) sub group and Working Group.  These resources will be in co-production with Croydon residents and will be citizen led.  The first of these documents will be a leaflet ‘Keeping you Safe’

Click here for Safeguarding Leaflet


Safeguarding in Hostels

Adults who live in hostels could be described as being at a crossroads of their lives.  This Flyer aims to provide Hostel workers with an ‘at a glance view of what concerns may arise for residents and how to deal with these’.

Download Safeguarding in Hostels 


Safeguarding Adults & Pressure Ulcer Protocol  

Deciding whether to refer to safeguarding adults.  This protocol has been developed by a multiagency Task & Finish Group.  It is a borough wide protocol which provides guidance for staff in all sectors across the health and social care economy. [This is currently being reviewed]



Provider Led Enquiry Report (April 2019) (002)

This report is carried out to assist in a Section 42 Safeguarding Adult Enquiry.



Learning from SARs:

A Report for the London Safeguarding Adults Board by Suzy Bray and Michael Preston-Shoot

Download Learning from SARs


Holiday and Day Trip Guidance Protocol – to provide best practice guidance to providers who are considering taking clients on day trips or holidays.


Safeguarding Strategy 2019 – 2025:  Office of the Public Guardian [OPG].  OPG has a role supporting and providing safeguarding to adults at risk who they come into contact with.  This Strategy sets out how they achieve this.



Learning Disabilities Mortality Review (LeDeR)  Raising  awareness for the LD mortality programme website which has some useful resource and easy read information. 


NHS England/NHS Improvement have published the LD Mortality Review (LeDeR) Programme:  Action from Learning report (including a full and easy read versions

care quality commission

Interim Report:  Review of restraints, prolonged seclusion and segregation for people with a mental health problem, a learning disability and or autism.


Constipation and people with a learning disability – resources on constipation can be found here.

scam photo

The National Trading Standards Team are offering a free call blocking units for people who receive a high level of scam calls or nuisance phone calls.  Call Blocker poster #1


The National Scams Team have put together a  Media Pack to raise awareness regarding the changes in TV Licencing fees for the over 75s.  Click Here for an adapted Community Link message.


The Falls Protocol –   A Decision Guide:  When is a fall a safeguarding?  Developed by the CSAB Health Task & Finish Group



Croydon Addendum to Pan London Safeguarding Adults Procedure.  The process and policy for provider concerns, this was revised in July 2020.

Within London Borough of Croydon Council you can express concerns of abuse or neglect via the online form or via email:  All concerns go to